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Ward visiting times and contacts

Visiting will again be permitted on most wards at West Suffolk Hospital from this Monday (June 29). Visitors will also be permitted on Rosemary Ward at Newmarket Community Hospital and the Kings Suite at Glastonbury Court on the same basis.

To arrange a visit please call the ward where your loved one or friend is staying to find out which slots are available. Patients in the following non-COVID inpatient wards (table below) will be allowed one visitor per day for an hour. 

You have the option of visiting in the afternoon or the evening, but not both. This approach has been adopted to help maintain social distancing and ensure the safety of patients, visitors and staff.

We understand families often want to visit people as a group, but we can’t allow that under the present circumstances.

If you are unable to arrange a visit, or feel uncomfortable about doing so, you can still use our Keeping in Touch service.

Please note: You will still not be permitted to visit the hospital if

  • you have symptoms of coronavirus, or have been asked to isolate for 14 days due to exposure to someone else who has them
  • you are feeling unwell in any way
  • you have been sent guidance to ‘shield’ or are within a ‘high risk group’, or
  • you are under the age of 16.

All visitors are required to wear face coverings and are politely asked to bring their own to help the hospital preserve its own stocks for staff.

For visitor information regarding our maternity services please click here

Please be aware that you will have to pay to park at the hospital from Monday, unless you are a blue badge holder.

Disabled visitors using Car Park A should visit the car park office to validate their free parking.

Disabled visitors using Car Park D should speak to the car park team via the intercom and follow instructions.


Ward/departmentTelephone number FloorAdditional information
G1 (Macmillan Unit) 01284 713234  Ground  
G3 01284 712722  Ground  
G5 01284 713574  Ground  
G7 01284 713432  Ground 


G8 01284 713185  Ground 


F1 01284 713315  First Parents of children on Ward F1 are permitted to have unlimited visiting with the ability to swap with their partner so as to support their wellbeing. This may include an overlap of parents for a fixed period of time, however siblings are not allowed to visit.
F3 01284 713133  First  
F4  01284 713290  First  
F5  01284 713262  First  
F6  01284 713413  First  
F8  01284 713355  First  
F9  01284 713202  First  
F10  01284 712522  First  
F14  01284 713235 or 01284 713236  First  
Maternity services    First Please see our Maternity services section for more information. 
Neonatal unit  01284 713251  First Parents of neonates admitted to the Neonatal Unit will be allowed to visit together in allocated six hour time slots either AM or PM. 
Glastonbury Court (King's Suite)   01284 713753    
Newmarket Hospital (Rosemary Ward)   01638 558483