Ward visiting times and contacts
Visiting times are between 2pm and 8pm on most wards.
Most patients at West Suffolk Hospital, Newmarket Community Hospital and the Kings Suite at Glastonbury Court will be able to receive up to two visitors at the same time. This can be any two people and can change throughout the visiting time, but only two visitors at a patient’s bedside are permitted at any one time.
Local arrangements
Some areas of the Trust have extended visiting and local arrangements to reflect the nature of the patient group and these include the intensive therapy unit (ITU), neonatal ward and maternity services. Again, visitors are asked to telephone the ward their loved-one is staying on before to confirm arrangements ahead of time.
Surgical face masks
From Thursday 11 May 2023, anyone coming into West Suffolk and Newmarket hospitals will no longer be required to wear a mask, except in areas where our most vulnerable patients are cared for (specifically ward G1 and oncology outpatients in the West Suffolk Hospital) and areas dedicated to care of patients with acute Covid-19 infection.
However, should anyone wish to wear a mask onsite, they will remain available free of charge at the entrances to our hospital sites and in ward reception areas.
This decision has been made based on guidance from the NHSE National Infection Prevention and Control Manual and in the light of widespread vaccination, effective treatments and less virulent variants.
Clinical helpline
For family and friends who are unable to visit in person, the clinical helpline remains open between 10am and 6pm to provide updates on patients. This can be accessed by telephoning 01284 713155.
Ward information
For detailed visitor information regarding our maternity services please click here.
Ward/department | Telephone number | Floor | Additional information |
G1 (Macmillan Unit) |
01284 713234 |
Ground |
|
G3 |
01284 712722 |
Ground |
|
G4 |
01284 713178 |
Ground |
|
G5 |
01284 713574 |
Ground |
|
G7 |
01284 713432 |
Ground |
|
G8 |
01284 713185 |
Ground |
|
G9 |
01284 713654 |
Ground |
|
G10 |
01284 712664 |
Ground |
|
F1 |
01284 713315 |
First |
|
F3 |
01284 713133 |
First |
|
F4 |
01284 713290 |
First |
|
F5 |
01284 713262 |
First |
|
F6 |
01284 713413 |
First |
|
F7 |
01284 712661 or 713615 |
First |
|
F8 |
01284 713355 |
First |
|
F9 |
01284 713202 |
First |
|
F10 |
01284 712522 |
First |
|
F12 |
01284 712651 |
First |
|
F14 |
01284 713235 or 01284 713236 |
First |
|
Maternity services |
|
First |
Please see our Maternity services section for more information. |
Neonatal unit |
01284 713251 |
First |
Open access for parents and siblings as parents are not visitors but partners in care. Other visitors welcome 2pm – 8pm weekdays and 10am – 8pm at weekends. |
Glastonbury Court (King's Suite) |
01284 713753 |
|
|
Newmarket Hospital (Rosemary Ward) |
01638 558483 |
|
|