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Ward visiting times and contacts

Visiting times are between 2pm and 8pm on most wards.

Most patients at West Suffolk Hospital, Newmarket Community Hospital and the Kings Suite at Glastonbury Court will be able to receive up to two visitors at the same time. This can be any two people and can change throughout the visiting time, but only two visitors at a patient’s bedside are permitted at any one time.


Local arrangements

Some areas of the Trust have extended visiting and local arrangements to reflect the nature of the patient group and these include the intensive therapy unit (ITU), neonatal ward and maternity services. Again, visitors are asked to telephone the ward their loved-one is staying on before to confirm arrangements ahead of time.


Surgical face masks

From Thursday 11 May 2023, anyone coming into West Suffolk and Newmarket hospitals will no longer be required to wear a mask, except in areas where our most vulnerable patients are cared for (specifically ward G1 and oncology outpatients in the West Suffolk Hospital) and areas dedicated to care of patients with acute Covid-19 infection.

However, should anyone wish to wear a mask onsite, they will remain available free of charge at the entrances to our hospital sites and in ward reception areas.

This decision has been made based on guidance from the NHSE National Infection Prevention and Control Manual and in the light of widespread vaccination, effective treatments and less virulent variants.


Clinical helpline

For family and friends who are unable to visit in person, the clinical helpline remains open between 10am and 6pm to provide updates on patients. This can be accessed by telephoning 01284 713155.


Ward information

For detailed visitor information regarding our maternity services please click here.  

Ward/departmentTelephone numberFloorAdditional information
G1 (Macmillan Unit) 01284 713234  Ground  
G3 01284 712722  Ground  
G4 01284 713178 Ground  
G5 01284 713574  Ground  
G7 01284 713432  Ground 


G8 01284 713185  Ground 


G9 01284 713654 Ground  
G10 01284 712664 Ground  
F1 01284 713315  First  
F3 01284 713133  First  
F4  01284 713290  First  
F5  01284 713262  First  
F6  01284 713413  First  
F7 01284 712661 or 713615 First  
F8  01284 713355  First  
F9  01284 713202  First  
F10  01284 712522  First  
F12 01284 712651 First  
F14  01284 713235 or 01284 713236  First  
Maternity services    First Please see our Maternity services section for more information. 
Neonatal unit  01284 713251  First Open access for parents and siblings as parents are not visitors but partners in care. Other visitors welcome 2pm – 8pm weekdays and 10am – 8pm at weekends.
Glastonbury Court (King's Suite)   01284 713753    
Newmarket Hospital (Rosemary Ward)   01638 558483