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Ward visiting times and contacts

Unfortunately, due to recent increases in Covid-19 cases locally most inpatients are currently unable to have visits in person.

We know that it’s important for our patients to see family and friends. We are reluctantly taking these steps to help prevent the spread of infection and ask that the public consider other ways of contacting loved ones such as using personal mobile phones.

Currently most inpatients are unable to have visits in person. The following exceptions apply:

  • For a child who is a patient:
    • One named parent or responsible carer, who lives in the same household
    • Visiting hours are unlimited
  • For maternity patients:
    • One named person throughout the pregnancy
    • Visiting will be limited to one hour per day for inpatients, or to accompany to scans and during labour
  • For people receiving end-of-life care:
    • One named person
    • Visiting will be limited to one hour per day, at a consistent time to be agreed with the ward manager
  • For people who have a learning disability or severe dementia:
    • Named carer(s) who live in the same household or attend the person professionally, as required on the basis of individual need
    • Visiting hours to be agreed with the ward manager, as required on the basis of individual need

In the event that a named visitor or anyone living with them develops symptoms of Covid-19, they must not visit the hospital. Instead, they should follow the national guidance on self-isolation and testing.

We would like to thank patients and visitors for their co-operation and support in respecting these rules and helping us limit the spread of Covid-19.

For people who meet one of the exceptions above: during your visit

All visitors are required to wear face coverings - please bring your own with you to help the hospital preserve its own stocks for staff. Please use the hand sanitiser provided before entering the ward.

You must not visit the hospital if:

  • you have symptoms of coronavirus, or have been asked to isolate due to exposure to someone else who has them
  • you are feeling unwell in any way
  • you have previously been sent guidance to ‘shield’ or are within a ‘high risk group’, or
  • you are under the age of 16.

Please be aware that you will normally have to pay to park at the hospital, unless you are a Blue Badge holder or a similar concession applies.

Disabled visitors using Car Park A should visit the car park office to validate their free parking. Disabled visitors using Car Park D should speak to the car park team via the intercom and follow instructions.


Clinical helpline

If you would like an update on your loved one, we run a dedicated clinical helpline who can help. Just contact 01284 713155 and select option 1. 


Ward information

For detailed visitor information regarding our maternity services please click here


Ward/departmentTelephone number FloorAdditional information
G1 (Macmillan Unit) 01284 713234  Ground  
G3 01284 712722  Ground  
G5 01284 713574  Ground  
G7 01284 713432  Ground 


G8 01284 713185  Ground 


F1 01284 713315  First  
F3 01284 713133  First  
F4  01284 713290  First  
F5  01284 713262  First  
F6  01284 713413  First  
F8  01284 713355  First  
F9  01284 713202  First  
F10  01284 712522  First  
F14  01284 713235 or 01284 713236  First  
Maternity services    First Please see our Maternity services section for more information. 
Neonatal unit  01284 713251  First Parents of neonates admitted to the Neonatal Unit will be allowed to visit together in allocated six hour time slots either AM or PM. 
Glastonbury Court (King's Suite)   01284 713753    
Newmarket Hospital (Rosemary Ward)   01638 558483