Skip to content

Sub menu

Ward visiting times and contacts

West Suffolk Hospital has introduced longer visiting times in response to comments from patients and visitors. It aims to balance the beneficial effects of patients spending time with relatives, carers and friends, with their need for rest and the need for staff to manage the ward carefully, safely and efficiently, with high standards of infection control.

Ward/departmentTelephone number FloorVisiting times
G1 (Macmillan Unit) 01284 713234  Ground 2.30pm - 8.00pm  
G3 01284 712722  Ground 2.30pm - 5.00pm
7.00pm - 8.00pm
G4 01284 713576  Ground 11.00am - 7.00pm
G5 01284 713574  Ground  2.00pm - 6.00pm
G8 01284 713185  Ground 


3.30pm - 4.30pm
7.30pm - 8.30pm


2.30pm - 4.30pm
7.30pm - 8.30pm

G9 01284 712909  Ground 2.00pm - 6.00pm
F1 01284 713717  First Open visiting
F3 01284 713133  First 2.30pm - 5.00pm
6.00pm - 7.00pm
F4  01284 713290  First 2.30pm - 5.00pm
6.00pm - 7.00pm
F5  01284 713262  First 2.30pm - 5.00pm
6.00pm - 7.00pm
F6  01284 713413  First 2.30pm - 5.00pm
6.00pm - 7.00pm
F7  01284 712661  First 2.30pm - 5.00pm
6.00pm - 7.00pm
F8  01284 713355  First 2.30pm - 5.00pm 
6.30pm - 8.00pm
F9  01284 713202  First 2.30pm - 5.00pm
6..30pm - 8.00pm
F10  01284 713000  First 2.30pm - 3.30pm
7.00pm - 8.00pm
F11   01284 713216  First Partners: 11.00am - 8.45pm
2.30pm - 4.00pm
7.00pm - 8.00pm
F12  01284 712651  First 2.30pm - 5.00pm
7.00pm - 8.00pm
F14  01284 713235 or 01284 713236  First 2.30pm - 3.30pm
7.00pm - 8.00pm
Cardiac Centre  01284 713352  Lower ground floor 2.30pm - 5.00pm
7.00pm - 8.00pm
Neonatal  01284 713251  First Parents: open visiting
2.30pm - 4.00pm
7.00pm - 8.00pm

Visitor guidelines

  • Visit only at the set visiting times.
  • Do not visit if you are unwell: you should be free of symptoms for 72 hours before coming to the ward. This includes coughs, colds, vomiting and diarrhoea.
  • Avoid bringing children under 12 years of age, unless it is felt to be in the patient’s best interests and special permission is given by the ward manager. In the maternity unit child visitors are restricted to sisters and brothers of the babies.
  • Wash your hands or use the hand gel before entering and leaving the ward.
  • Do not sit on the bed or use the patients’ toilet. There are visitors toilets in the main thoroughfares. Chairs are provided for the use of visitors.
  • Adhere to the number of visitors allowed. This is normally two people at any one time. Remember that some patients are more ill than others and whilst the person you are visiting may well enjoy a lively noisy group, the person in the next bed may need peace and quiet.
  • Do not visit for long periods, patients often tire very quickly.
  • Cameras (including mobile phone cameras) and camcorders may not be used by visitors in the ward areas. The exception is maternity unit where special procedures apply.
  • Visitors are reminded that all Trust premises, including the grounds, are non smoking areas.
  • Flowers are not allowed in ward areas.