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Our PALS team are available every day, 8:00am – 8:00pm.

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Car parking

The West Suffolk Hospital site has barrier controlled car parks, for use by patients, visitors and staff.

There are separate car parks for staff and the general public. These are clearly marked around the site.

The main patients/visitors car park is in front of the hospital, the first car park to the right as you enter the site.

Additional parking for patients and visitors is provided at the rear of the site in car park D. This is near the Macmillan Unit and Education Centre and is suitable for people attending the Day Surgery Unit/Eye Treatment Centre, Macmillan Unit, pathology, pharmacy, ward F1 (Rainbow) and other wards/departments as required.

Free parking

Parking is currently free for all visitors and patients.

As we have had to make some changes to our services as part of our response to COVID-19, or coronavirus, all patient and visitor parking is currently free. All our car park exit barriers are open for you to leave without having to pay.

Relevant charges will be reintroduced when normal services resume.

Thank you for your support of our NHS.

Car park barriers

West Suffolk Hospital operates a number plate recognition system for all vehicles, so there are no barriers at the entrance to the site.

When entering the site, the system will log the vehicle number plate automatically. When ready to leave, visitors simply need to visit one of the pay stations on site where they will be prompted to enter their vehicle registration number. The cost of parking will then be displayed, and visitors can choose to pay by cash, card or via a free app called Glide Parking, which can be downloaded on the Apple app store or from Google Play. Find out more here

The barriers placed at the exit of the site will recognise the vehicle registration and that the parking has been paid for, and will open automatically. Currently, our car park exit barriers are open as we are not charging for car parking.

Disabled parking

There are a number of designated parking spaces reserved for registered disabled drivers displaying a valid blue badge permit.

Drop off points

There are drop off points where patients/visitors can be set down if they are unable to walk from the various car parks. These are located near to the main and rear entrances, as well as the Day Surgery Unit/Eye Treatment Centre, Renal Dialysis Unit and Macmillan Unit.


Contact the team

Car parking staff: 01284 724720

Facilities department: 01284 713829