Car park improvements at the West Suffolk Hospital
From 1 July we are making improvements to the patient car park at the front of the West Suffolk Hospital site (car park A). The improvements include resurfacing and new lighting, following feedback from our patients.
This will mean there will temporarily be slightly fewer spaces available for patients and visitors to park. However, car park C (at the top of St Nicholas Way), which is usually staff only, will be made available for patients and visitors to use while works are ongoing.
We thank you for your patience during these works. If possible, please consider alternative transport to visit us - you can find out more about local transport options on this section of our website here.
The West Suffolk Hospital site has barrier controlled car parks, for use by patients, visitors and staff.
There are separate car parks for staff and the general public. These are clearly marked around the site.
The main patients/visitors car park A is in front of the hospital, the first car park to the right as you enter the site.
Additional parking for patients and visitors is provided at the rear of the site in car park D. This is near the Macmillan Unit and Education Centre and is suitable for people attending the Day Surgery Unit/Eye Treatment Centre, Macmillan Unit, pathology, pharmacy, ward F1 (Rainbow) and other wards/departments as required.
Car park barriers
West Suffolk Hospital operates a number plate recognition system for all vehicles, so there are no barriers at the entrance to the site.
When entering the site, the system will log the vehicle number plate automatically. When ready to leave, visitors simply need to visit one of the pay stations on site where they will be prompted to enter their vehicle registration number. The cost of parking will then be displayed, and visitors can choose to pay by cash, card or via a free app called Glide Parking, which can be downloaded on the Apple app store or from Google Play. Find out more here
The barriers placed at the exit of the site will recognise the vehicle registration and that the parking has been paid for, and will open automatically.
Parking for family carers
Family carers who are parking on site will need to visit the car parking office at the front of the hospital to log their number plate, so that they are charged the correct fee,
For further information about parking at West Suffolk Hospital please read more
Car parking charges
All patients/visitors, including blue badge holders, attending West Suffolk Hospital (unless they qualify for the exemptions listed below) are required to pay for parking.
- Front car park (A): Up to 20 minutes, no charge
- Rear car parks: Up to 30 minutes, no charge
- Up to one hour £2.20
- Up to two hours £4.20
- Up to three hours £6.40
- Up to four hours £8.40
- Up to five hours £10.60
- Five hours and over £12.70
- Weekly ticket (7 days) £30
- Macmillan day unit £5.20
- Family carers £3.00 per day
Pay machines can be found:
- In the main entrance lobby
- Near the main entrance – adjacent to the car parking office
- In the Day Surgery Unit reception
- Near the Macmillan Unit/rear entrance – external machine
Concessions are available for carers, Macmillian unit patient, neo-natal families, phototherapy patients, cardiac patients, with free parking for families collecting death certificates. All the money that the Trust makes from car parking is reinvested into our services and providing care to patients, and across a year, this car parking income is roughly equivalent to a full ward’s worth of nurses.
There are a number of designated parking spaces reserved for registered disabled drivers displaying a valid blue badge permit.
Blue badge holders are required to pay for parking.
There are drop off points where patients/visitors can be set down if they are unable to walk from the various car parks. These are located near to the main and rear entrances, as well as the Day Surgery Unit/Eye Treatment Centre, Renal Dialysis Unit and Macmillan Unit. There is 20 minutes leeway for anyone being dropped off at the front of the hospital and 30 minutes leeway for anyone being dropped off at the rear of the site. No charge is made provided the vehicle leaves the site within these timescales and the chip coin is deposited at the exit.
The current car park management company operates a charge notice system for non-compliance with the Trust's car parking policy. A charge notice can be given if: a vehicle does not have a valid blue badge or recognised permit; daily ticket is not clearly displayed; failing to park in an official parking space; blocking emergency exits or emergency vehicle routes; or blocking authorised areas e.g. on hatched roadways. The current fine is £40 (reduced to £15 if paid promptly). Please note: there are no vehicle height restrictions in any of the car parks.
Contact the team
Car parking staff: 01284 724720
Facilities department: 01284 713829