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Accessibility statement

Accessibility statement for www.wsh.nhs.uk 

This accessibility statement applies to www.wsh.nhs.uk

This website is run by West Suffolk NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

The AbilityNet website has advice on making your device easier to use if you have a disability.

 

Feedback and contact information

If you need information on this website in a different format like large print, easy read, or audio recording.

We’ll consider your request and get back to you.

If you cannot view the map on our ‘getting to the hospital’ page, call or email us for directions.

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Webupdates@wsh.nhs.uk 

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Contacting us by phone or visiting us in person

Our Trust have audio induction loops, or if you contact us our PALS team before your visit we can arrange a British Sign Language (BSL) interpreter.

 

Technical information about this website’s accessibility

West Suffolk NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

 

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We are currently working on a roadmap to address all non-compliant issues. We plan to add text alternatives for all images in due course further details will be published in our roadmap. When we publish new content we’ll make sure our use of images meets accessibility standards.

 

 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages details of when this will be completed will be in our roadmap.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

 

Pre-recorded video

The regulations do not apply to pre-recorded videos published before 23 September 2020. However, while these videos are not subject to the legislation, we have carried out an audit of all our videos and have begun a process of updating captions to our recently published videos. 

We use YouTube to embed videos onto our webpages. We are not responsible for the accessibility of the YouTube platform.

Any new videos we publish will have edited captions, subtitles or be audibly described.

 

What we’re doing to improve accessibility

We are currently working on our accessibility roadmap we hope to publish this in due course. This will show how and when we plan to improve accessibility on this website.

 

Preparation of this accessibility statement

This statement was prepared on Wednesday 23 September 2020. It was last reviewed on Wednesday 23 September 2020.

This website was last tested on Wednesday 23 September 2020. The test was carried out internally. 

  • pages common to many websites - for example, the home page and contact us
  • pages with variations in layout and functionality
  • most visited pages
  • selecting pages at random