If you cannot attend your appointment at West Suffolk NHS Foundation Trust, please let us know as soon as possible.
This allows us to offer the appointment to another patient and helps us make the best use of our clinic time. We ask for at least five working days’ notice where possible.
To cancel or change your appointment, please:
- Call 01284 713713, or
- Request a change through the Patient Portal
If you do not attend
Many outpatient clinics have a “failure to attend” policy. If you miss your appointment without telling us, you may not be offered another appointment unless your GP refers you again. This helps ensure that appointment slots are not wasted.
If you realise you cannot attend, please contact the number on your appointment letter or card as soon as possible.