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We’re currently experiencing issues with our phone lines at West Suffolk Hospital.

All calls are being diverted to our switchboard team, so you may experience delays getting through. If you’re unable to connect, please try again. We’re working with our supplier to resolve this as soon as possible.

Cancel an appointment

If you cannot attend your appointment at West Suffolk NHS Foundation Trust, please let us know as soon as possible.

This allows us to offer the appointment to another patient and helps us make the best use of our clinic time. We ask for at least five working days’ notice where possible.

To cancel or change your appointment, please:

If you do not attend

Many outpatient clinics have a “failure to attend” policy. If you miss your appointment without telling us, you may not be offered another appointment unless your GP refers you again. This helps ensure that appointment slots are not wasted.

If you realise you cannot attend, please contact the number on your appointment letter or card as soon as possible.