Visiting times and ward contact numbers

We know how important it is for our patients to have support from their loved ones while they are with us. We are dedicated to allowing visits in our hospitals whenever we can.

On this page

• Key information
• Ward contact numbers
• Infection control
• Accessibility
• Map of West Suffolk Hospital

Key information

• Visiting is open daily from 10am - 8pm for all adult wards.
• Additional visiting is in place for carers and for patients who are receiving end of life care.
• A maximum of two visitors per patient at any one time (this does not have to be the same two visitors).
• Please be aware that during ward rounds, drug rounds or essential procedures, visitors may be asked to leave the bay or bedside temporarily to prioritise the safety, privacy and dignity of all patients on the ward.
• Wards may sometimes close to visiting due to infectious outbreaks, for example norovirus or COVID-19.
• Neonatal ward - open access for parent and sibling as parents are not visitors but partners in care. Other visitors are welcome 2pm - 8pm weekdays and 10am - 8pm on weekends
• Maternity - For visiting information please visit the maternity section of our website.

Ward contact numbers and accessibility guides

Use the numbers below to contact hospital wards directly. The AccessAble accessibility guides provide information about accessible access and location.

Adult wards

G wards are located on the ground floor.
F wards are located on the first floor.

Ground floor (G wards)

• G1 (Macmillan Unit):
  • Telephone: 01284 713234
  • Accessibility: AccessAble guide to G1 Macmillan Unit
• G3:
  • Telephone: 01284 712722
  • Accessibility: AccessAble guide to G3
• G4:
  • Telephone: 01284 713178
  • Accessibility: AccessAble guide to G4
• G5:
  • Telephone: 01284 713574
  • Accessibility: AccessAble guide to G5
• G7:
  • Telephone: 01284 713352
  • Accessibility: AccessAble guide to G7
• G8:
  • Telephone: 01284 713185
  • Accessibility: AccessAble guide to G8
• G9:
  • Telephone: 01284 713654
  • Accessibility: AccessAble guide to G9
• G10:
  • Telephone: 01284 712664
  • Accessibility: AccessAble guide to G10

First floor (F wards)

• F3:
  • Telephone: 01284 713133
  • Accessibility: AccessAble guide to F3
• F4:
  • Telephone: 01284 713290
  • Accessibility: AccessAble guide to F4
• F5:
  • Telephone: 01284 713262
  • Accessibility: AccessAble guide to F5
• F6:
  • Telephone: 01284 713413
  • Accessibility: AccessAble guide to F6
• F7:
  • Telephone: 01284 712661 or 01284 713615
  • Accessibility: AccessAble guide to F7
• F8:
  • Telephone: 01284 713693 or 01284 713362
  • Accessibility: AccessAble guide to F8
• F9:
  • Telephone: 01284 713970
  • Accessibility: AccessAble guide to F9
• F10:
  • Telephone: 01284 712522
  • Accessibility: AccessAble guide to F10
• F12:
  • Telephone: 01284 712651
  • Accessibility: AccessAble guide to F12
• F14:
  • Telephone: 01284 713235

Newmarket Hospital

• Rosemary Ward: 01638 558483

Maternity and paediatrics

• • Telephone: 01284 713315
  • Accessibility: AccessAble guide to Rainbow Ward (F1)
  Rainbow Ward (F1)
• Neonatal Unit:
  • Telephone: 01284 713251
  • Accessibility: AccessAble guide to the neonatal unit
  • Parents and siblings have open access, as parents are partners in care.
    Other visitors are welcome:
    • 2pm to 8pm on weekdays
    • 10am to 8pm at weekends
• Maternity services:
  • The maternity helpline is open 24 hours a day, 365 days a year.
    Telephone: 01284 713755
  • Accessibility: AccessAble guide to F11 maternity ward

Infection control

You can help us when you visit our hospital sites by:

• Using the alcohol gel whenever you enter or leave our wards or departments
• Washing your hands with soap and water when asked
• Not visiting the hospital if you or someone at home is not feeling well
• Not visiting if you have any of the following symptoms: diarrhoea, vomiting, flu-like symptoms
• Respecting visiting times wherever possible, but remember the nurse in charge can make special arrangements for you
• Not sitting on the patient’s bed when visiting

Contact the infection control team

Telephone: 01284 713688 or 01284 712786

Email: infection.prevention@wsh.nhs.uk

Accessibility

Please visit our accessibility page for further information, including accessible formats, interpretation, hospital passports and disabled access. We are committed to providing a welcoming and accessible environment for everyone who uses our services. Equality, diversity and inclusion are central to how we deliver care and support our patients, visitors and staff.