We are extremely busy in our emergency department so please use our services wisely.  In emergency and life-threatening cases continue to come forward as normal or call 999. 

However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step.

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Information for carers

Do you assist or care for a friend, neighbour or relative who could not manage without your help?

For example, do you help with their daily living needs such as providing personal care, giving medication, preparing meals, shopping, accessing social contact and providing emotional support?

We value the information and expertise that you can share with hospital staff.

We aim to support you while the person you care for is in hospital, to enable you to access practical advice, guidance and services.

Please let the ward staff know if you are the patient’s main carer and they will provide you with a carers pack and you can download it below. 

Contact the team

Rachel Johnson, family carer hospital project worker: 07887 903725

Juliet Bevan, clinical nurse specialist for older people: 01284 712889

Maggie Woodhouse, dementia practitioner and trainer: 01284 713847

Julie Fountain, lead nurse for dementia and frailty/carers lead: 01284 712859

Patient information


If you have visited West Suffolk Foundation Trust recently, please help us improve the service we provide by completing our feedback survey here. You can also download a feedback form here and returning it to us using the instructions as the bottom of the document.