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Information for carers

Do you assist or care for a friend, neighbour or relative who could not manage without your help?

For example, do you help with their daily living needs such as providing personal care, giving medication, preparing meals, shopping, accessing social contact and providing emotional support?

We value the information and expertise that you can share with hospital staff.

We aim to support you while the person you care for is in hospital, to enable you to access practical advice, guidance and services.

Please let the ward staff know if you are the patient’s main carer and they will provide you with a carers pack and you can download it below. 


Juliet Bevan, clinical nurse specialist for older people: 01284 712889

Maggie Woodhouse, dementia practitioner and trainer: 01284 713847

Julie Fountain, lead nurse for dementia and frailty/carers lead: 01284 712859

Dementia and delirium team: 01284 713847

Suffolk family carers hub: 01473 835477 or Suffolk family carers hub website

Clinical helpline

The clinical helpline is open between 10am and 6pm, seven days a week, to provide updates on patients. This can be accessed by telephoning 01284 713155.


Equality and inclusion is at the heart of our continued commitment to become the very best environment for receiving healthcare. Please take a look at our accessibility information to learn more.

Patient information


If you have visited West Suffolk Foundation Trust recently, please help us improve the service we provide by completing our feedback survey here. You can also download a feedback form here and returning it to us using the instructions as the bottom of the document.