We are committed to providing a welcoming and accessible environment for everyone who uses our services. Equality, diversity and inclusion are central to how we deliver care and support our patients, visitors and staff.
On this page
Accessible information
If you need information in a different format — for example large print, Braille, easy read or audio — please tell the reception team when you arrive for your appointment. We will do our best to provide information in a format that meets your needs.
You can also contact our Patient Advice and Liaison Service (PALS) to request information in an alternative format or to discuss any communication support you may need:
Telephone: 01284 712555
Email: PALS@wsh.nhs.uk
Did you know? Our website includes built-in accessibility and language support tools. You can use the toolbar to enable a screen reader, apply reading aids, adjust text size and page styling, and translate pages into more than 100 languages.
Do you need an interpreter?
We know that some people may not have a friend or family member who can help them understand information during a hospital visit. If you need help, we can arrange a trained and confidential translator for you. This could be on the phone or in person at the hospital.
If you or someone you know needs a translator, please contact PALS on 01284 712555.
Some examples of the services provided include:
- British sign language
- lip-speaking
- telephone interpreting
- face to face interpreting
- written translations such as braille
Disabled access
If you require assistance when visiting the hospital, please call our switchboard to arrange assistance in advance: 01284 713000
To view all of our information regarding disabled access to our hospital, please visit AccessAble.
Hospital passports
The Health Passport
The Health Passport is for patients with learning disabilities or autism to use when they come to West Suffolk Hospital. It helps staff understand what a patient needs and how best to support them.
The passport includes important information, such as how the person likes to communicate, any medicines they take, what they like and do not like, how they sleep, and whether they need help with things like eating, drinking, washing, or getting dressed. It also includes other details that are important for their health and wellbeing.
Download the Health Passport for patients with Learning Disabilities/Autism.
Disability Focus
Disability Focus helps disabled people share their views and experiences. It gives them a safe place to speak up about any concerns or issues. It also encourages organisations, including public and health services, to listen and take action where needed.