We are extremely busy in our emergency department so please use our services wisely.  In emergency and life-threatening cases continue to come forward as normal or call 999. 

However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step.

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Staying in hospital

If you need to come into hospital for treatment you may find it useful to be prepared. Here we provide information on what to bring, what to expect during your stay and what happens when you leave. 

You will have received an administration letter which lets you know the date and time you should come to the hospital for your treatment. It will tell you which ward you will be on, and the consultant who is responsible for your care. The letter also asks you to telephone the ward before leaving home to confirm that a bed is still available for you. Sometimes we may have to postpone your admission at short notice due to an emergency admission. We will do all we can to make sure this does not happen.

Please note that we are a smoke-free Trust, which means you cannot smoke on the premises of any of our sites. OneLife Suffolk is a free service that provides friendly and useful support for those who want to give up smoking. You can find out more about the support they offer here. For residents outside of Suffolk, you can find your local free support service here.