We aim to make your stay with us as comfortable as possible. If you have any questions or need directions, please speak to a member of staff or one of our hospital volunteers.
On this page
Meals
You’ll receive a menu card before each meal, so you can choose what you’d like to eat. Drinks are provided with all meals, and also offered throughout the day and evening.
If you have a special diet, please tell your nurse. They can contact the dietetic or catering team to make sure your needs are met.
Vegetarian dishes are always available, and kosher meals can be provided on request.
Meal times
- Breakfast: 7.30am – 8.30am
- Lunch: 11.45am – 1.15pm
- Supper: 5.20pm – 6.20pm
If your visitors need to stay overnight, meals can be purchased from Time Out, the staff restaurant on the first floor. Light refreshments are also available from the Courtyard Café on the ground floor when open.
West Suffolk Hospital Chaplaincy
Being in hospital can sometimes feel difficult, both emotionally and spiritually. Our Chaplaincy team is here to support patients, relatives and staff of all faiths and beliefs, or none.
The Chapel is located just off the front corridor on the ground floor of West Suffolk Hospital. It’s always open for quiet reflection or prayer.
A team of trained chaplaincy volunteers visit the wards regularly. If you’re unable to attend a chapel service, bedside communion can be arranged.
Find more information about the chaplaincy service.
Radio and television
We’re proud to offer SPARK® Media, a free entertainment service available to all patients, visitors and staff through Wi-Fi SPARK.
During your stay, you can enjoy:
- live TV channels including BBC One, BBC Two, ITV, Channel 4 and Channel 5
- children’s channels such as Cartoon Network, Nickelodeon and Disney Channel (in the children’s ward)
- radio stations including BBC Radio 1, 2 and 4
- a wide range of recent digital magazines such as BBC Top Gear, Vanity Fair and National Geographic
- information about the Trust and our Trust charity, My WiSH Charity
You can also browse the internet freely using our hospital Wi-Fi.
How to get online
- Go to your device’s Wi-Fi settings and select ‘NHS-WIFI’.
- Follow the on-screen steps to connect.
- To access SPARK® Media, open your web browser and visit www.wifitv.co.uk or www.wifilounge.co.uk.
If you need help, contact the WiFi SPARK support desk by calling 0344 848 9555 or emailing support@wifispark.com, available 24 hours a day, 7 days a week.
Shopping
WHSmith and the Friends of West Suffolk Hospital Shop are located in the main concourse at the front of the hospital. They sell a range of items including newspapers, magazines, cards, toiletries, snacks and cold drinks.
The Friends Shop also provides a trolley service to the wards for patients’ convenience.