We are extremely busy in our emergency department so please use our services wisely.  In emergency and life-threatening cases continue to come forward as normal or call 999. 

However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step.

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Throughout any investigation, we will provide each patient, family member or carer with a named contact who will help them access support services and listen to their questions or concerns before making sure they are answered openly and honestly.

All investigations will begin as soon as possible after the incident has taken place, and will usually take between one and three months to complete. Learning will then be shared with the relevant teams and, where applicable, system partners so that action can be taken to prevent a similar incident from happening again in the future.