We are extremely busy in our emergency department so please use our services wisely.  In emergency and life-threatening cases continue to come forward as normal or call 999. 

However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step.

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Improving patient safety

We are the first of a small number of trusts in England that are part of a pilot programme recently launched by NHS Improvement and NHS England called the Patient Safety Incident Response Framework (PSIRF). A national initiative, it is designed to further improve the quality and safety of the care we provide through learning from patient safety incidents.

The PSIRF outlines how providers should respond to patient safety incidents, and how and when an investigation should be carried out. It includes the requirement for the publication of a local Patient Safety Incident Response Plan (PSIRP), which sets out how we will continually improve the quality and safety of the care we provide, as well as the experience which patients, families and carers have when using our services.

Click on the headings to find out more about the framework.