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Visiting the hospital

To reflect the national lockdown to limit the spread of coronavirus (COVID-19), we are restricting visitors to our hospitals. We have a clinical helpline so you're still able to receive updates on loved ones in our care. Our Keeping in Touch service can also help host video calls between you and your loved one.

Visiting the hospital

For information about visiting the hospital please visit this page


Clinical helpline and Keeping in Touch service

You can now receive updates on your loved one in our care by contacting 01284 713155 between 10am and 6pm, seven days a week. 

A dedicated team will be able to provide you with the latest on their condition as well as answer queries you may have.

Our Keeping in Touch team can also connect you and your loved one via video calls. To find out more, click here.


Mandatory face coverings

People infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it.

In line with recent recommendations from the Public Health England, we are introducing new measures at West Suffolk NHS Foundation Trust to keep visitors, patients, and staff safe.

From Monday, 15th June 2020 you will need to wear a face covering when you come to hospital as a visitor or outpatient.

There are lots of different possible styles of facemask, but you may find the following general guidance of use

  • An effective face covering should cover your nose and mouth while allowing you to breathe comfortably
  • You should wash your hands or use hand sanitiser before putting it on and taking it off
  • When wearing the face-covering, you should avoid touching your face at all times
  • You should also follow other infection control safety measures when visiting our hospitals, including social distancing and regular hand washing.
  • Surgical face masks are acceptable, but are not necessary; a face covering can be as simple as a scarf, cloth mask or bandanna.

Whilst we ask visitors to wear face coverings in our hospitals for the protection of themselves, patients and our staff, we realise that not all people are able to wear a mask. The following groups do not need to wear a face-covering when visiting our hospitals:

  • Young children under the age of 3
  • Anyone with anatomical difficulties that would make wearing a face mask impossible or painful e.g. facial injuries
  • Anyone unable to remove their mask without assistance
  • Inpatients to the hospital or mothers in labour.

You can find advice on how to wear and make your own face covering at home here.

For more information on why we ask our patients and visitors to wear face masks, click here.

Maternity services

Due to the recent outbreak of coronavirus, our maternity services is changing slightly to ensure the safety of yourself, your family and our staff. Please visit this website for further information.


Children's outpatients

Due to the recent outbreak of coronavirus, there are some changes to the way our children's outpatients appointments work. Please view the below before coming for your child's appointment.

  • Due to social distancing requirements, patients can only be accompanied by one parent or guardian.  Please do not bring anyone else into the department with you.
  • If the patient or a member of the household has any symptoms of coronavirus (i.e. new continuous cough and/or high temperature) please do not attend hospital. Please go to the for further advice on how to check your symptoms and what actions to take.
  • If you need to change the date or cancel your childs appointment for any reason, please contact the Telephone Appointments Centre on 01284 713713
  • We would ask that during this time you do not arrive for your appointment any more than 5 minutes early, if you do arrive early you will be asked to return at your appointed time.