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Visiting the hospital

We welcome visitors to our hospitals, but respectfully ask that no more than 2 people visit per patient at any one time. We have several ways you can keep in touch with your loved ones whilst they are with us, including our award winning ‘clinical helpline’ where you can receive updates on loved ones in our care and our ‘Keeping in Touch’ service which can help host video calls between you and your loved one.

Visiting the hospital

For information about visiting the hospital please visit this page


Clinical helpline and Keeping in Touch service

You can now receive updates on your loved one in our care by contacting 01284 713155 between 10am and 6pm, seven days a week. 

A dedicated team will be able to provide you with the latest on their condition as well as answer queries you may have.

Our Keeping in Touch team can also connect you and your loved one via video calls. To find out more, click here.


Surgical face masks

From Thursday 11 May 2023, anyone coming into West Suffolk and Newmarket hospitals will no longer be required to wear a mask, except in areas where our most vulnerable patients are cared for (specifically ward G1 and oncology outpatients in the West Suffolk Hospital) and areas dedicated to care of patients with acute Covid-19 infection.

However, should anyone wish to wear a mask onsite, they will remain available free of charge at the entrances to our hospital sites and in ward reception areas.

This decision has been made based on guidance from the NHSE National Infection Prevention and Control Manual and in the light of widespread vaccination, effective treatments and less virulent variants.


Maternity services

For information about visiting our maternity department please visit this webpage.


Children's outpatients

Due to the recent outbreak of coronavirus, there are some changes to the way our children's outpatients appointments work. Please view the below before coming for your child's appointment.

  • Due to social distancing requirements, patients can only be accompanied by one parent or guardian.  Please do not bring anyone else into the department with you.
  • If the patient or a member of the household has any symptoms of coronavirus (i.e. new continuous cough and/or high temperature) please do not attend hospital. Please go to the for further advice on how to check your symptoms and what actions to take.
  • If you need to change the date or cancel your childs appointment for any reason, please contact the Telephone Appointments Centre on 01284 713713
  • We would ask that during this time you do not arrive for your appointment any more than five minutes early; if you do arrive early you will be asked to return at your appointed time.