We are extremely busy in our emergency department so please use our services wisely.  In emergency and life-threatening cases continue to come forward as normal or call 999. 

However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step.

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Visiting the hospital

To reflect the ongoing Covid-19 pandemic, we are restricting visitors to our hospitals. We have a clinical helpline so you're still able to receive updates on loved ones in our care. Our Keeping in Touch service can also help host video calls between you and your loved one.

Visiting the hospital

For information about visiting the hospital please visit this page


Clinical helpline and Keeping in Touch service

You can now receive updates on your loved one in our care by contacting 01284 713155 between 10am and 6pm, seven days a week. 

A dedicated team will be able to provide you with the latest on their condition as well as answer queries you may have.

Our Keeping in Touch team can also connect you and your loved one via video calls. To find out more, click here.


Surgical face masks

From Monday, 5 September 2022, anyone coming into West Suffolk and Newmarket hospitals will no longer be required to wear a mask in non-clinical areas.

Masks will only be required in the emergency department and in all wards. This means that visitors coming to see loved ones will still be requested to wear a mask when entering a ward.

Patients coming in for outpatient appointments will no longer be required to wear a mask.

However, should anyone wish to wear a mask onsite, they will remain available free of charge at the entrances to our hospital sites.


Maternity services

For information about visiting our maternity department please visit this webpage.


Children's outpatients

Due to the recent outbreak of coronavirus, there are some changes to the way our children's outpatients appointments work. Please view the below before coming for your child's appointment.

  • Due to social distancing requirements, patients can only be accompanied by one parent or guardian.  Please do not bring anyone else into the department with you.
  • If the patient or a member of the household has any symptoms of coronavirus (i.e. new continuous cough and/or high temperature) please do not attend hospital. Please go to the www.111.nhs.uk for further advice on how to check your symptoms and what actions to take.
  • If you need to change the date or cancel your childs appointment for any reason, please contact the Telephone Appointments Centre on 01284 713713
  • We would ask that during this time you do not arrive for your appointment any more than five minutes early; if you do arrive early you will be asked to return at your appointed time.