Skip to content

Chat Live now!

Here to help

Our PALS team are available Monday - Friday, 8:30am – 4:30pm.

Sub menu

Keeping in touch

We understand how difficult it can be for patients and their loved ones in the current climate. With tighter visiting restrictions, having a family member in hospital can be even more emotionally testing than usual. 

However, at our Trust we are utilising digital technology to ensure friends and family can remain in contact with their nearest and dearest even if they’re in isolation.

The ‘Keeping in Touch’ team has been established with the aim of helping you make contact with your loved one during this unprecedented time. Find out more about the Keeping in Touch service in the video below. 

Due to the success of the Keeping In Touch service so far, we want to make sure everyone gets a chance to speak to their loved one in our care. Please consider inviting more family members onto your call as a means of contacting your loved one. 

The 'Keeping in Touch' is available Monday to Friday, 10.00am to 8.00pm* and at weekends, 9.00am to 4.00pm*.

If you would like to get in touch with a loved one, fill in the form below or contact us on 01284 713155 or KeepingInTouch@wsh.nhs.uk.

Any requests that we receive from outside of the UK will receive an email to discuss setting up the video call. *Last calls of the day will need to be made at least 15 minutes before the Keeping in Touch service ends (7.45pm Mon-Fri, 3.45pm at weekends)

 

Send a card or book a video call. 

By completing the form below or contacting the team, we can take a message to your loved-one which will be put into a letter or card and hand-delivered to them. As well as this, you can arrange a 15 minute slot for a video call. This gives you an opportunity to talk to your friend or relative face-to-face and will use either ‘Facetime’ or ‘Zoom’.

Don’t worry if you think you may struggle using these apps, a member of the team is on hand to guide you through the process! We have created some guides to help you get set up on you Android, Apple, laptop or PC device. 

 

Send a knitted heart.

Thanks to our wonderful volunteers and the team at My WiSH Charity you are now able to send a knitted heart to a loved one. Please complete the form below with details of the patient and the person you would like to receive the second heart (this doesn’t have to be the applicant).

We even have a lovely poem to explain what the knitted hearts are all about. Please tick the box if you would like the poem included with your heart.

 

Have you used the Keeping in Touch service? 

If you have used the Keeping in Touch service and would like to leave some feedback, please feel free to fill in the survey here. We're open to suggestions and would love to hear your feedback.

 

In line with our data protection responsibilities we will minimise the length of time we keep contact details for the purposes of Keeping in Touch.  Rather than take contact details every time we need to speak to you, we will store the details on the Keeping in Touch iPad.  This information will be deleted at the end of each week to make sure we aren’t keeping it for longer than is necessary. 

If you have any questions about how your information is used, please contact our data protection officer sara.taylor@wsh.nhs.uk