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Keeping in touch

We understand how difficult it can be for patients and their loved ones in the current climate. With tighter visiting restrictions, having a family member in hospital can be even more emotionally testing than usual. 

Clinical helpline

You can now receive updates on your loved one in our care by contacting 01284 713155 between 10am and 6pm, seven days a week. 

A dedicated team will be able to provide you with the latest on their condition as well as answer queries you may have.


Keeping in Touch with your loved one 

We are using digital technology to ensure friends and family can remain in contact with their nearest and dearest despite our temporary visitng restrictions.

The ‘Keeping in Touch’ team has been established with the aim of helping you make contact with your loved one during this unprecedented time. Find out more about the Keeping in Touch service in this video by clicking here.


Book a video call or send a card to a loved one

We are able to offer video calls with loved ones between 10am and 4pm, Monday to Friday. If you would like to book a video call or send a card you can either:

  • fill in the form, below
  • call us on 01284 713155, choosing the second option (Monday - Friday, 10am - 4pm)

If you contact us from outside of the UK you will receive an email to discuss setting up the video call. 

Don’t worry if you think you may struggle - a member of the team is on hand to guide you through the process! We have created some guides to help you get set up on you Android, Apple, laptop or PC device:

Booking is subject to availability.

In some cases it may be possible to arrange video call outisde of these hours, for example to help with international time differences. This would need to be agreed directly with the relevant ward staff, rather than the Keeping In Touch team.

Send a knitted heart.

Thanks to our wonderful volunteers and the team at My WiSH Charity you are now able to send a knitted heart to a loved one. Please complete the form below with details of the patient and the person you would like to receive the second heart (this doesn’t have to be the applicant).

We even have a lovely poem to explain what the knitted hearts are all about. Please tick the box if you would like the poem included with your heart.

Have you used the Keeping in Touch service? 

If you have used the Keeping in Touch service and would like to leave some feedback, please feel free to fill in the survey here. We're open to suggestions and would love to hear your feedback. 

In line with our data protection responsibilities we will minimise the length of time we keep contact details for the purposes of Keeping in Touch.  Rather than take contact details every time we need to speak to you, we will store the details on the Keeping in Touch iPad.  This information will be deleted at the end of each week to make sure we aren’t keeping it for longer than is necessary. 

If you have any questions about how your information is used, please contact our data protection officer