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Important information about the coronavirus (COVID-19)

The NHS in Suffolk and Public Health England (PHE) are making detailed plans to prepare for coronavirus (COVID-19). Public and staff safety is the top priority.

We are currently treating patients with confirmed COVID-19, or Coronavirus, at West Suffolk NHS Foundation Trust. Every infection prevention precaution is being taken and staff caring for these patients are trained and equipped to do so safely.

We would encourage people to visit for the latest information on COVID-19, to find out what the symptoms are and how to help prevent the spread.

Medical director, Dr Nick Jenkins, said: “Everyone has a role to play in helping to prevent the spread of infection. Please help by following the public health advice.

“To protect yourself, please be scrupulous with your hygiene and avoid touching your eyes, nose or mouth and use and then bin tissues if you cough or sneeze. Thorough hand washing will help to reduce the spread of COVID-19.

“Patients who need to attend for urgent or emergency care should still come to hospital, as should patients with appointments unless contacted and told otherwise.”

Call our Trust helpline on 01284 712 555.


Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly.
  • the loss of taste and/or smell

Do not go to an emergency department, hospital, GP surgery, or pharmacy.

You do not need to contact 111 to tell them you're staying at home. Testing for coronavirus is not needed if you're staying at home.

Click here for up to date NHS advice and guidance.


Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.


Visiting the hospital

To reflect the national lockdown to limit the spread of coronavirus (COVID-19), we are restricting visitors to our hospitals. 

Because we've changed our visiting rules, we know it's more difficult to keep up-to-date with how your loved ones in hospital are doing at the moment, or to find answers to any questions you might have. So, we have launched a new helpline: open 8.00am - 8.00pm, seven days a week - just call 01284 712 555.

The helpline is supported by our patient experience team, nurses, and therapists, all who have access to the information needed to give you an update. 

No visitors will be allowed to any of our hospital inpatient wards, except in the following circumstances:

  • For a child who is a patient
    • One named parent or responsible carer, who lives in the same household
    • Visiting hours are unlimited
  • For a woman in labour
    • A partner or birthing partner, who lives in the same household
    • To accompany the woman throughout labour
  • For people who are dying
    • One named person
    • Visiting will be limited to one hour per day, at a consistent time to be agreed with the ward manager
  • For people who have a learning disability or severe dementia
    • Named carer(s) who live in the same household or attend the person professionally, as required on the basis of individual need
    • Visiting hours to be agreed with the ward manager, as required on the basis of individual need

In the event that the named parent/carer/partner develops a high temperature, breathing difficulties or a new continuous cough, or another person who lives with them becomes unwell, they must follow the national guidance and stay at home – click here for more stay at home advice.

Maternity services and COVID-19

Due to the recent outbreak of coronavirus, our maternity services is changing slightly to ensure the safety of yourself, your family and our staff. Please visit this website for further information.