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Important information about the coronavirus (COVID-19)

The NHS in Suffolk and Public Health England (PHE) are making detailed plans to prepare for coronavirus (COVID-19). Public and staff safety is the top priority.

To find out more, please click a link below:


We are currently treating patients with confirmed COVID-19, or Coronavirus, at West Suffolk NHS Foundation Trust. Every infection prevention precaution is being taken and staff caring for these patients are trained and equipped to do so safely.

We would encourage people to visit for the latest information on COVID-19, to find out what the symptoms are and how to help prevent the spread.

Medical director, Dr Nick Jenkins, said: “Everyone has a role to play in helping to prevent the spread of infection. Please help by following the public health advice.

“To protect yourself, please be scrupulous with your hygiene and avoid touching your eyes, nose or mouth and use and then bin tissues if you cough or sneeze. Thorough hand washing will help to reduce the spread of COVID-19.

“Patients who need to attend for urgent or emergency care should still come to hospital, as should patients with appointments unless contacted and told otherwise.”

Call our Trust helpline on 01284 712 555.


Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly.
  • the loss of taste and/or smell

Do not go to an emergency department, hospital, GP surgery, or pharmacy.

You do not need to contact 111 to tell them you're staying at home. Testing for coronavirus is not needed if you're staying at home.

Click here for up to date NHS advice and guidance.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.