We are extremely busy in our emergency department so please use our services wisely.  In emergency and life-threatening cases continue to come forward as normal or call 999. 

However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step.

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The audiology service is run closely with our ear, nose and throat colleagues within the West Suffolk area. Our audiologists carry out a range of tests on adults and children to determine the presence, nature and extent of hearing loss, enabling accurate clinical diagnosis in a range of hearing related conditions. 

Services provided

  • All basic audiometry and tympanometry open to all GP surgeries
  • Full clinical audiometry service
  • Neonatal hearing screening services
  • Evoked potential audiometry
  • Direct referral hearing aid and request service (open to all GP surgeries)
  • Full hearing aid service for adults and children
  • All hearing aid servicing and re-assessments are by appointment only
  • Postal service for batteries and repairs
  • Paediatric hearing assessment (birth - 18 years of age) 

Contact the team

Audiology appointments: 01284 713507 - phone line open between 10:00am -11:30am and 1:30pm - 3:00pm, Monday - Friday. 

Email: AudiologyMailbox@wsh.nhs.uk

Please state your name, contact details and concern in the email and a response will occur within seven working days


The audiology department can be found in the main outpatients department in West Suffolk Hospital. All patients with audiology appointments please check in at reception B. 

Patient information