We are extremely busy in our emergency department so please use our services wisely.  In emergency and life-threatening cases continue to come forward as normal or call 999. 

However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step.

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Critical care

The critical care service (CCS) is a dynamic 24 hours a day, seven days a week proactive service which provides elective and emergency care to patients suffering from or identified as being at risk of critical illness.

Services provided

As well as providing critical care for the local population, CCS plays a fundamental role in the event of a major incident or pandemic. 

The critical care services at West Suffolk NHS Foundation Trust include: 

  • Critical care unit 
  • Post anaesthetic care unit (PACU)
  • Education and outreach 
  • Rehabilitation
  • Research and audit 

Contact the team 

Critical care services: 01284 713856


Located in the core of West Suffolk Hospital on the first floor, signed as ‘Critical Care Reception’


A survey about the critical care service at our Trust can be filled out here. Your feedback is valuable in the development of our service.

Patient information


Under normal circumstances we allow two visitors at the bedside at a time. Child visitors may be accommodated at the discretion of the nurse in-charge, however they need to have careful preparation as young visitors may be very frightened by the critical care environment.

Visitors are often asked to leave the patient's bedside while we carry out ward rounds, examinations, procedures or treatments. During such times we have a relatives room which you are welcome to use.

Two Covid-19 support packs for loved ones of patients in our care have been developed and can be found here: