Head to our Newsroom to read a statement on reinforced autoclaved aerated concrete (RAAC) in West Suffolk Hospital from Dr Ewen Cameron, CEO of West Suffolk NHS Foundation Trust.

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When you arrive

All the wards are signposted with G1-G8 on the ground floor, and F1-F14 on the first floor. There are lifts and stairs near the main entrance. When you arrive at the hospital please make your way to your ward as written on your admission letter. If you have any difficulties finding your ward please ask at the information desk, or any member of staff will be happy to show you the way. 

When you arrive on the ward

You will be welcomed at the reception desk and introduced to the nurse in charge. Some wards have male and female patients, but each ward is divided into bays. Each bay has either up to six male or six female patients.

You will be introduced to your Named Nurse who will be responsible for your nursing care, with the help of the ward sister or charge nurse and other nurses. You will be under the care of a medical team made up of a consultant and other doctors. There may also be other professional staff, for example, therapists, radiographers etc. who will assist in your diagnosis, treatment and rehabilitation. There will be a ward round each day by doctors, but you will not see your consultant every day.

Identity bracelet

While you are in hospital you will be given an identification bracelet made of light plastic, which you will need to wear at all times.