Skip to content

News Centre


Staff recommend us as a top Trust to receive care

Staff at the West Suffolk NHS Foundation Trust have once again rated their hospital and community services as one of the best places to receive treatment and best places to work.

In the most recent NHS Staff Friends and Family Test (FFT)*, 92% of WSFT staff surveyed said they would recommend the Trust as a place to receive treatment, the seventh highest percentage recorded in England. In addition, 79% said they would recommend it as a place to work, which is the tenth highest percentage recorded in England. These are both well above the national averages of 81% and 66% respectively.

Chief executive of WSFT Steve Dunn said: “We encourage our staff to let us know how well we’re doing on the ground, so to have their backing that they are happy to recommend the Trust they work in for both care and as a place to work is fantastic.

“There’s no greater testament to a health organisation than to be entrusted with the care of staff themselves and their loved ones, as they are often part of the local community. My own family use our services, and I’m in agreement with my colleagues – it’s a great place to receive care.

“Carried out between January to March, this was one of the busiest times our Trust has ever experienced. Maintaining such high scores in what was a challenging quarter is a real achievement. As always, I thank our staff for their continued dedication to our patients.”

Jan Bloomfield, director of workforce and communications at WSFT, said: “We’ve recently launched a Trust-wide recruitment campaign titled ‘#BeKnown’ which tells the stories of our staff, what they’re known for amongst their close-knit working community, and why they like working here. Big or small, everyone makes a contribution. I think this is reflected in our latest FFT results; we’re an inclusive, friendly Trust that aims to support our staff to be the best they can be. Being highly rated when compared to the NHS as a whole is something we will continue to strive for.”

The NHS Staff FFT is a national initiative introduced by NHS England to help improve patient experience, and is carried out in all NHS trusts providing acute, community, ambulance and mental health services in England, giving staff the opportunity to feed back their views on their organisation.

If you would like more information about working at WSFT, visit the Trust’s recruitment website:  

The test data can be found on the NHS England website.

Back to Newsroom

Staff celebrate the latest Friends and Family Test result

Staff celebrate the latest Friends and Family Test result