The Audiology Service works closely with our ear, nose and throat (ENT) colleagues across the West Suffolk area.
Our audiologists carry out a variety of tests for both adults and children to identify whether hearing loss is present, and to assess its type and severity. This supports accurate diagnosis and management of a range of hearing-related conditions.
On this page
Services we provide
- Routine hearing tests and middle ear checks available through GP referral
- Comprehensive hearing assessments for diagnosing hearing problems
- Specialist hearing tests that measure how the brain responds to sound
- Direct hearing aid referrals from GPs without needing an ENT appointment
- Full hearing aid service for adults and children
- Hearing aid servicing and re-assessments (by appointment only)
- Postal service for hearing aid batteries and repairs
- Newborn and infant hearing checks
We carry out routine newborn hearing screening and specialist tests, such as auditory brainstem response (ABR) and otoacoustic emissions (OAEs), to detect hearing problems early — even in babies who can’t respond to sounds. - Hearing tests for toddlers and young children
We use methods such as visual reinforcement audiometry (VRA) and play audiometry to assess how children respond to sounds in a fun and engaging way. - Hearing tests for older children and teenagers
Includes pure tone audiometry (air and bone conduction), speech testing, and tympanometry to check how well the ears and hearing system are working.
Contact audiology
Phone: 01284 713507
Our phone line is open:
Monday to Thursday, 10:00am – 11:30am and 1:30pm – 3:00pm
Email: AudiologyMailbox@wsh.nhs.uk
Please include your name, contact details, and a brief description of your query. We aim to reply within seven working days.
Where to find us
The audiology department can be found in the main outpatients department in West Suffolk Hospital. All patients with audiology appointments please check in at reception B.
Check accessibility information
