We are extremely busy in our emergency department so please use our services wisely.  In emergency and life-threatening cases continue to come forward as normal or call 999. 

However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step.

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Get involved and share your views

We are launching the first phase of engagement for our proposed hospital site and inviting members of the local community to share their views.

The Trust is launching two periods of engagement. The first, running from Monday 5 July - Sunday 15 August, will provide opportunities for the public to find out about aspirations for the new hospital, how and why the preferred site of Hardwick Manor has been selected in comparison to the other locations shortlisted, and share comments and feedback.

The second round of engagement will begin in the autumn - once further investigations have been carried out and initial plans developed. The result of these investigations, along with feedback gathered from the engagement, will help shape and formulate the planning application due to be submitted this winter.

Trust chief executive Stephen Dunn said: "This is an exciting opportunity for you to share your thoughts. Hardwick Manor was chosen as our preferred site using a thorough and objective evaluation process, but this decision isn't final until we have completed all our investigations and received planning permission.

"We consider Hardwick Manor to have a number of benefits, including the fact that we already own the site. It’s next to where the existing hospital is so we can continue to use our newer buildings - such as staff accommodation at the rear of the site and our office building, Quince House. Building the new healthcare facility on Hardwick Manor also means we can continue to be co-located with organisations such as Norfolk and Suffolk NHS Foundation Trust, St. Nicholas Hospice and Busy Bees nursery."

"However, we want to make sure we get this decision right and that everyone's views and thoughts are considered. That is why, whilst technical work is progressing to continue to assess the suitability of the site, we are committed to continuing to work with staff, the local community and patients of West Suffolk Hospital to ensure we listen to as many opinions as possible. Please do share your views by going to one of our planned events in person, online or by visiting our website and completing the online feedback form."

"The views of our staff, patients and community are important to our Trust. We have been engaging with you, the local community, taking on board your useful comments and views, and your concerns. It is paramount that everyone who wishes to can be involved in this exciting project and have their say."

A series of COVID secure face to face events have been arranged with a number of measures in place. These include temperature checks, a one-way system, social distancing, a limit on the number of people in the room at any one time and regular cleaning and sanitising of the equipment. The events will provide information about the proposed site have been arranged and members of the community are encouraged to attend.

All events are open 2pm – 8pm on a drop in basis:

  • 12 July -Thetford - The Main Hall at The Charles Burrell Centre, IP24 3LH
  • 14 July - Haverhill - Main Hall at Chalkstone Community Centre, CB9 0JB
  • 15 July – Bury St. Edmunds - The Ballroom at The Athenaeum, IP33 1LU
  • 19 July - Newmarket - Memorial Hall, High Street, CB8 8JP
  • 20 July - Sudbury - Assembly Room at Sudbury Town Hall, CO10 1TL
  • 21 July - Stowmarket - Milton Room at Stowmarket Community Centre, IP14 2BD

Alternatively, a virtual meeting will be held on 13 July 5.30pm - 7pm.

For those unable to attend any of the planned events, information about how and why the preferred site has been selected and an online feedback form will be available on the Trust website from Monday, 5 July until Sunday, 15 August. To make sure everyone has a chance to share their views and get involved, the online form is compatible with screen readers and the language can be amended.

Printed versions of the feedback form will be posted to those households nearest to the preferred Hardwick Manor site and will be available at face-to-face engagement events. The feedback form is provided with a return freepost address and can be requested in an easy read format. Additional copies and hard copy versions of the information can be requested by emailing the team at:

futuresystemprogramme@wsh.nhs.uk or writing to:

The Future System Team
Quince House Level 2
West Suffolk NHS Foundation Trust
Hardwick Lane
Bury Saint Edmunds
IP33 2QZ

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Part of the Hardwick Manor site

Part of the Hardwick Manor site