West Suffolk Hospital
Newmarket Community Hospital
Newmarket Community Diagnostic Centre (CDC)
Appointments
If you cannot attend an appointment for any reason, please let us know as soon as possible. If you miss an appointment and have not called to cancel it, we may not be able to offer you another one.
Outpatient appointments: 01284 713000
X-ray, antenatal, physiotherapy, admissions and diagnostic tests, call and ask to speak to the relevant department: 01284 713000
Eye treatment clinic follow up appointments: 01284 713815
Non-emergency patient transport (NEPTS)
Most people travel to and from hospital independently, using private or public transport, or with help from family or friends.
NHS-funded patient transport is only available when it is essential for your safety, mobility, condition management or recovery.
Please note that NEPTS is a very busy service, and journeys can take time to arrange. It is often quicker to travel with the help of friends, family or local voluntary transport services.
What information will I need to book a NEPTS journey?
The patient line is 01245 951205 and open between 8am – 6pm, Monday to Friday.
When calling to book a journey, you will need the following information ready:
- Your NHS number (how to find your NHS number)
- GP practice name and postcode
- Title, surname and forename
- Date of birth
- Telephone number (yours or next of kins)
You will then be screened for eligibility in line with Integrated Care Board (ICB) guidelines.
If eligible we will then ask you for:
- Home postcode and address
- Date and time the transport is required
- Mobility including any moving and handling issues
- Your height and weight
- Pick up and drop off locations including postcodes
- Name of person making the booking and relationship to the patient
- Medical issues
- Belongings and equipment: You may bring one bag of personal items, one bag of medicines, and one walking frame. For health and safety reasons, NEPTS cannot transport large items or equipment such as commodes or oxygen cylinders. A wheelchair can only be transported if you are travelling in it.
- Access to your home: Please let us know about access arrangements, such as whether someone will be at home, if there is a key-safe (and its code), or if stretcher or carry chair access is needed for stairs or steps.
- You may be asked questions depending on whether you have travelled with us previously.
Patient Advice and Liaison Service (PALS)
Our PALS service is open Monday to Friday:
- Morning: 9:00 am – 12:00 pm
- Afternoon: 2:00 pm – 4:00 pm
In person: Our office is situated within the main entrance foyer of the hospital, opposite the information desk. If there is no one in the office during our opening times please speak to the volunteers on the information desk who can page us to come and see you.
Telephone: 01284 712555
Email: PALS@wsh.nhs.uk
Job opportunities
Information about opportunities to work at our Trust are given in join our team.
To view our current vacancies, please go to NHS jobs
Media enquiries
For media enquiries during office hours, Monday to Friday, 9.00am - 5.00pm
Email: media@wsh.nhs.uk
Telephone: 01284 712588
For media enquiries and condition checks out of hours please call switchboard: 01284 713000
Freedom of information
The Trust has produced a publication scheme which is a complete guide to the information routinely published by the Trust. Requests for information should be sent in writing to:
Information governance
West Suffolk NHS Foundation Trust
Hardwick Lane
Bury St Edmunds
IP33 2QZ
Email: foi@wsh.nhs.uk
Website problems
If you have any comments about this website, or discover a problem, please contact: communications@wsh.nhs.uk. Please note, we cannot support you if you have any issues with the SwiftQueue blood test booking system.