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Visiting hours extended from 1 April

Visiting hours at West Suffolk Hospital and Newmarket Community Hospital have changed. From 1 April, visiting is 10am–8pm (previously 2pm–8pm). A maximum of two visitors per patient remains in place. Please do not visit if you feel unwell.

View full details of the changes

What you can access in the Patient Portal

The Patient Portal can offer you a range of information. The information below provides information can be seen in the portal.

Test results

  • Laboratory results: Numerical results are visible, excluding tumor markers. Other lab reports, such as interpretations, are not available.
  • Radiology reports: Visible with a three-week delay.
  • Pathology reports: Also visible with a three-week delay.

Health records

  • Allergy information: View your allergy details.
  • Procedures: Information about procedures is available, though some dates may be missing.
  • Documents: Access clinic letters and inpatient discharge summaries from February 12, 2018, onward. Emergency department discharge summaries are excluded. Obstetric ultrasound reports are also available.
  • Notes: Includes Maternity Booking Notes, Ongoing Assessment Notes, Antenatal Discharge Info, and Postnatal Discharge Info.

Appointments and messaging

  • Upcoming appointments: View details such as date, time, and location, with the option to cancel if needed.
  • Important messages: Receive key updates and messages from the Trust.

Health assessments

  • Health questionnaires: An "Oncology Holistic Needs Assessment" is available, linked to relevant appointment types. You can also rate your care after visits.