Launch Recite Me assistive technology
To help prevent the spread of winter viruses such as Covid-19, influenza and norovirus (winter vomiting bug), and to protect our patients and staff, please do not visit patients in our hospitals if you have: flu-like symptoms (cough, fever, cold); Covid-19 or influenza, or any other infections; diarrhoea and/or vomiting within the last two days.

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Text message reminders and digital letters portal

We’re introducing text message appointment reminders and an online portal giving you access to digital letters over the coming months. The text you receive will come from +44 7860 039092. 

From this same mobile number, some patients may have received a text message signposting services that support quitting smoking or staying well whilst waiting for bone and joint surgery at West Suffolk Hospital. These text messages are genuine if they are from +44 7860 039092, so please feel secure to follow the optional instructions within the text message.

Login to our online portal to view information about your hospital letters. Get online by following the link in your text messages or by visiting drdoctor.thirdparty.nhs.uk/wsh

Once online you can:

  • View your appointment letters online 

 

You can now use your NHS login details to access DrDoctor

The NHS login service can now be used by patients to securely access their health and care information via the DrDoctor platform – providing a single, trusted login account which is convenient for patients and, because it’s been developed by the NHS, your health and care data is protected.

To use NHS login to sign into the DrDoctor platform, you need to have an NHS login account. If you have one already, you can use your details directly to sign in with DrDoctor. If you don’t have your NHS login registered yet, you can create one online. To create an NHS login account, click on the “Continue with NHS Login” button. You will be prompted to enter your email address. The system will recognise that you do not have an NHS login and will take you through several steps to create one.

To find out more information about creating an NHS login, please visit https://help.login.nhs.uk/setupnhslogin/

To set up an NHS login, you will need an email address and a mobile phone number. A six-digit security code will be sent to your email and you will be asked to enter this code to verify your email address and continue. Next, you will be asked to provide your mobile phone number. Another 6-digit security code will be sent by text message to your mobile phone. Currently, an NHS login cannot be set up without a mobile phone.

Accessing DrDoctor via the NHS login requires the highest level of verification. To be verified to the highest level, you must complete an online identify verification process where a comparison between your photo ID and yourself has been made.

 

Text messages

Changing or cancelling your appointment online

You can now change and cancel your appointment through our online portal. This is live in most clinics.

  1. Follow the link in your text message or visit drdoctor.thirdparty.nhs.uk/wsh to login.

  2. To log in insert your name, date of birth and postcode. We may send you a one-time code to check it is really you. Enter this into the webpage.

  3. Once online you can request to change or cancel your appointment.

  4. We’ll review this request and you’ll receive a text message confirming if we could make this change or not.

If it is too close to your appointment, or you need transport or a translator you will need to call us on 01284 713713 to change your appointment. 

To get online we need your correct details on our system. Please check with our receptionists if we have your correct:

  • Full name

  • Date of Birth

  • Postcode

  • Mobile phone number

If you are having trouble logging in, please see our FAQs below.

 

Digital letters 

How to view your digital letter 

1.    We’ll send you a text message when you have a new digital letter to view online.

2.    Click the drdoctor.thirdparty.nhs.uk/wsh link in your text message to go to your secure patient portal 

3.    Click ‘View letter’ and log in with your Last name, date of birth and postcode 

4.    View and download your new digital letter online as a PDF. Your letters will be stored here for future reference 

5.    You can login from any device by visiting drdoctor.thirdparty.nhs.uk/wsh. When using a different device, we will send a code to your mobile phone number for security.

 

How to receive paper letters

Patients who prefer paper letters can still receive their letters by post as usual.

We will automatically send you a paper letter if you don’t view your digital letter.

If you want to view your letter online and receive a paper letter by post you can request a paper letter by:

1.    Logging into your secure patient portal, going to the ‘Settings’ tab in the top right, and turn off the paperless option

2.    Reply PRINT to your text message notifying you that you have a new digital letter

 

Why are we introducing digital letters?

We are introducing digital letters to allow us to:

  • Let you view you letters quickly and easily
  • Reduce confusion from lost letters or letters arriving in the wrong order
  • Save the NHS money by reducing the amount of paper and stamps we are using
  • Reduce our environmental impact 

 

FAQs

 

 

Please be aware that by submitting your personal details the Trust will use these for other healthcare purposes i.e. to send appointment letters or post-appointment/surgical surveys. It is advisable that you do not use a shared mobile number or email address as your confidential health information will be available to others to view. Please view our privacy pages for more details www.wsh.nhs.uk/Privacy