The Medico Legal Department at our Trust deals with access to patient’s medical records.
On this page
Under the General Data Protection Regulation 2018, you, or an authorised representative, are entitled to access your health record. This can include (but not limited to) solicitors, veterans agency, the department of works and pensions and the police.
The department also completes Medical Insurance Forms from Healthcare Insurance Companies.
How to access your record
Please telephone the Medico Legal Department (01284 713456) to request a form or email accesshealthrecords@wsh.nhs.uk giving your name, date of birth and address.
Download the application formYou will be required to provide two forms of identification, one will need to be proof of address.
Please return the application form to the Medico Legal Department together with your copies of identification to:
Medico Legal Department
West Suffolk Hospital NHS Foundation Trust
Hardwick Lane
Bury St Edmunds
Suffolk IP33 2QZ
You can send your application form and identification documents using our secure email service, Zivver. Send your documents securely via Zivver and follow the on-screen instructions.
You will receive a verification email with a code. Use this code to access Zivver and send your message and documents safely.
Fees and receiving your record
Under GDPR, no charge can be made for access to medical records (including postage costs) unless the request is manifestly unfounded or excessive, in which case a reasonable fee may be charged or request declined . These circumstances are rare and judged on a case-by-case basis. For any further copies requested by the person, the Trust may also charge a reasonable fee based on administrative costs, which will be:
- £10.00 for duplications of same request to same recipient on a disk
- £50.00 for duplications of same request to same recipient on paper