We are extremely busy in our emergency department so please use our services wisely.  In emergency and life-threatening cases continue to come forward as normal or call 999. 

However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step.

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What to expect if you're referred to us

If your GP refers you to our hospital for a non-urgent condition, we aim to provide your treatment within 18-weeks. 

For urgent cases, this time reduces to two weeks.

We’ve developed a short leaflet to help guide you through the process and tell you how it works. You can download a copy here 

It covers:

  • What we ask of you
  • How booking appointments works
  • What happens if you need to cancel, or miss your appointment
  • What happens after a consultant has seen you for the first time
  • How you can choose to delay your treatment
  • Who to ask about your care or planned treatment.

You can find out more about your rights as a patient on the referral to treatment (RTT) 18-week pathway on the NHS website: www.nhs.uk , and view the Trust’s full patient access policy here.