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Domestic abuse in the coronavirus outbreak

The Covid-19 pandemic can cause anxiety for those who are experiencing or feel at risk of abuse.

If you are in immediate danger call 999

  • If you are in immediate danger, call 999 and ask for the police - the police will continue to respond to emergency calls.
  • If you are in danger and unable to talk on the phone, call 999 and then press 55.
  • This will transfer your call to the relevant police force who will assist you without you having to speak.


National Domestic Abuse Helpline

The National Domestic Abuse Helpline website provides guidance and support for potential victims, as well as those who are worried about friends and loved ones.

They can also be called, for free and in confidence, 24 hours a day on 0808 2000 247. The website also has a form through which women can book a safe time for a call from the team.



SafeLives, the charity dedicated to ending domestic abuse, has a wealth of information and support on their website including this safety planning guide.


Other support available




Bury St Edmunds Women’s Aid Centre: 01284 753085

Refuge open, please call for vacancy information.

Continue to accept referrals for all services. All face to face appointments are held following a full Covid19 risk assessment, and following all government guidelines regarding infection control, social distancing and PPE.


Anglia Care Trust Freephone advice line for victims: 0800 9775690

For professionals call 01473 618660 or email

Open as normal for referrals although staff are working from home so telephone and video messaging support being offered


Norfolk and Suffolk Victim Care:  0300 303 3706 


Open as normal for referrals and providing telephone support


Lighthouse Women’s Aid: 01473 228270

Refuge: The Refuge will be running with the Covid risk assessment in place. We will be taking new referrals, bearing in mind the self isolation procedures needed.

Centre:- The Centre will continue to run the following programmes online: Freedom Programme, Power to Change and Escape the Trap.

Advice and crisis appointments will be by phone. Phone queries will be answered as normal.


Alumah: 07770 468698

Alumah are accepting referrals and are continuing to run groups virtually. They are also offering the freedom programme online on Wednesday mornings. Escape the Trap are online at various times (please contact for details). We also have a young persons' drop in via whatsapp, a creative group (Thursday morning online) and, although there is a waiting list, we still offer counselling.


Compassion: 07597 337831

Referrals by email only.  Telephone, email and text support to clients.  Freedom programmes suspended. 


Waveney domestic violence and abuse forum: 01502 572143 or 07906 245979

Offices remain open at the Kirkley Centre, providing advice and guidance via telephone, text and email, and accessing support for clients. Accepting referrals for Trauma Therapy and therapists are currently providing Therapeutic Support sessions & Trauma Therapy virtually.


Independent Domestic Violence Advisor (IDVA) Service

Continue to support high risk clients with telephone support 0300 561 0077 and email.


(Sexual Assault Referral Centre – SARC) The Ferns: 0300 1235058 or

Duty ISVA telephone 07866 142139 or

ISVAs are all working remotely, they will continue with supporting clients via telephone, email, Skype and in the very near future via Zoom.


Suffolk Rape Crisis – 0800 085 0520

If you feel there are any barriers to you accessing your usual support or the online groups over the next month please get in touch with your worker or the office. We can put things in place to make it easier, including:

  • Access to tablets, smartphones and wifi
  • Travel, childcare and other accessibility costs
  • One off taster sessions to try out the technology and see how the groups work.

If you have any questions or concerns of if there is anything we can do to support you in this time, please get in touch.


Survivors in Transition – 01473 232499 / 07765 052282

Open for referrals, telephone support being provided. Confidential abuse support for young people (13+) in Suffolk can be accessed at


Fresh Start New Beginnings – 01473 353355

Open for referrals, telephone support being provided.



01473 231566

Continue to support migrant, black and Asian women and children via phone and text.



National Domestic Violence Helpline:  0808 2000 247 

Click here to visit the helpline's webpage.


Women’s Aid

Webchat available via website


GALOP (LBGT): 0800 999 5428 


Mankind Initiative (Male Victims): 01823 334244


Men’s Advice Line (Male Victims): 0808 801 0327


Respect (for abusers): 020 3559 6650