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Domestic abuse in the coronavirus outbreak

Recent measures announced to tackle coronavirus (COVID-19), such as the order to stay at home, can cause anxiety for those who are experiencing or feel at risk of abuse.

If you are in immediate danger call 999

  • If you are in immediate danger, call 999 and ask for the police - the police will continue to respond to emergency calls.
  • If you are in danger and unable to talk on the phone, call 999 and then press 55.
  • This will transfer your call to the relevant police force who will assist you without you having to speak.


National Domestic Abuse Helpline

The National Domestic Abuse Helpline website provides guidance and support for potential victims, as well as those who are worried about friends and loved ones.

They can also be called, for free and in confidence, 24 hours a day on 0808 2000 247. The website also has a form through which women can book a safe time for a call from the team.



SafeLives, the charity dedicated to ending domestic abuse, has a wealth of information and support on their website including this safety planning guide.


Other support available




Bury St Edmunds Women’s Aid Centre: 01284 753085

Refuge open, please call for vacancy information.

Outreach Centre open, referrals accepted, online and telephone support available, face to face support available by arrangement, please see website for details, or call 01284 753085 


Anglia Care Trust Freephone advice line for victims: 0800 9775690

For professionals call 01473 618660 or email

Open as normal for referrals although staff are working from home so telephone and video messaging support being offered


Norfolk and Suffolk Victim Care:  0300 303 3706 


Open as normal for referrals and providing telephone support


Lighthouse Women’s Aid: 01473 228270

Referrals for refuge currently suspended in order to provide a safe service for residents

Telephone support being provided, centre closed.


Alumah: 07770 468698

Will arrange a call back, WhatsApp or video link


Compassion: 07597 337831

Referrals by email only.  Telephone, email and text support to clients.  Freedom programmes suspended. 


Waveney domestic violence and abuse forum: 01502 572143 or 07906 245979

Telephone support being provided, centre closed.


Independent Domestic Violence Advisor (IDVA) Service

Continue to support high risk clients with telephone support.


(Sexual Assault Referral Centre – SARC) The Ferns: 0300 1235058 or

Duty ISVA telephone 07866 142139 or

ISVAs are all working remotely, they will continue with supporting clients via telephone, email, Skype and in the very near future via Zoom.


Suffolk Rape Crisis – 0800 085 0520

Open for referrals, telephone support and online counselling being provided.


Survivors in Transition – 01473 232499 / 07765 052282

Open for referrals, telephone support being provided.


Fresh Start New Beginnings – 01473 353355

Open for referrals, telephone support being provided.



National Domestic Violence Helpline:  0808 2000 247


Women’s Aid

Webchat available via website


GALOP (LBGT): 0800 999 5428 


Mankind Initiative (Male Victims): 01823 334244


Men’s Advice Line (Male Victims): 0808 801 0327


Respect (for abusers): 020 3559 6650