We are extremely busy in our emergency department so please use our services wisely.  In emergency and life-threatening cases continue to come forward as normal or call 999. 

However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step.

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Contact us

West Suffolk NHS Foundation Trust
Hardwick Lane
Bury St Edmunds
IP33 2QZ

Telephone: 01284 713000
Email: PALS@wsh.nhs.uk


If you cannot attend an appointment for any reason, please let us know as soon as possible. If you miss an appointment and have not called to cancel it, we may not be able to offer you another one.

Outpatient appointments: 01284 713713 

X-ray, antenatal, physiotherapy, admissions and diagnostic tests, call and ask to speak to the relevant department: 01284 713000 

Eye treatment clinic follow up appointments: 01284 713815

Need to book hospital transport?

Patient transport is no longer booked by West Suffolk Hospital unless you are an in-patient already in hospital needing transport home. If you require transport please call the number for the Ambulance Trust below. You will be asked a series of questions to determine whether or not you are eligible for free transport. Transport booking line: 0845 8500774.

Job opportunities

Information about opportunities to work at our Trust are given in join our team.

To view our current vacancies, please go to NHS jobs

Freedom of information 

The Trust has produced a publication scheme which is a complete guide to the information routinely published by the Trust. Requests for information should be sent in writing to:

Information governance
West Suffolk NHS Foundation Trust
Hardwick Lane
Bury St Edmunds
IP33 2QZ

Email: foi@wsh.nhs.uk

Website problems

If you have any comments about this website, or discover a problem, please contact: webupdates@wsh.nhs.uk