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Formal Complaints

Complaints are used to improve the services we provide to our patients, their relatives and carers. It is only through the comments made by users of our service that we can learn if, and where, improvements can be made.

If you have a concern but are unsure of what to do, please do not hesitate to contact PALS or the Complaints Manager and we will be pleased to help.

More information, see Formal Complaints|.

Compliments

Staff are always delighted to receive positive feedback from patients and visitors.  If you are pleased with any aspect of your care you can pass this on by emailing compliments@wsh.nhs.uk |or by writing to the Chief Executive, West Suffolk Hospital, Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ.