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PALS - The Patient Advice and Liaison Service

Do you know where to go... for information or with concerns?

The Patient Advice and Liaison Service

The Patient Advice and Liaison Service (PALS) is a free and individual service where patients and carers can be advised about the services provided by the Trust and where they can feel at ease to express any worries and concerns about either their own or a relative’s treatment.

Patient Information leaflets

The Trust produces a wide range of patient leaflets which are now available in the Patient Leaflets section of this website.

PALS provides

  • Balanced and impartial information about the Trust and its services
  • An opportunity for the Trust to use patient/carer comments to make improvements to services
  • Resolution of problems and concerns where possible
  • Help and support when things go wrong
  • Advice and direction to those with formal complaints
  • Information on how to be more involved with the NHS locally

Can you help us?

We are looking for volunteer patients and members of the public to become more interested in our hospital. You could, for example, become a 'lay' member of a group/committee or help us improve our patient information literature. Find out more...

Contacting PALS

In person:

Come to see us in the PALS office which is located in the main reception area of the West Suffolk Hospital. It is open Monday to Friday 08.30am - 16.30pm.

You can also pick up a PALS leaflet at any time.

By Telephone:
We can be contacted by telephone on 01284 712555 (24 hour answerphone service).

In-patients: by asking your nurse to bleep us (bleep number 398). We are happy to make ward visits. PALS enquiry forms are also available on each ward.

By e-mail:
Our e-mail address is pals@wsh.nhs.uk .

For more information about PALS see What is PALS?

Last updated: 28 Apr 2015 10:51:03.267

This site uses automatic translation software provided by Google. The Trust cannot verify its accuracy and you should not rely on the information translated. If you have a query, please contact the Patient Advice and Liaison(PALS) or your doctor/nurse/therapist.