Patient Advice and Liaison Service (PALS)

PALS provides patients and their families or carers with someone to turn to if they need information about the Trust and other NHS services or if they have any problems with these services.

The PALS office is situated in the Main Reception area of the West Suffolk Hospital and is open from 9am - 8pm and the staff can also be contacted on 01284 712555 (24 answerphone service). The PALS staff will try to resolve your problems on the spot and if this is not possible, will support you in the process for making a formal complaint.

Please see the Patient Advice and Liaison| section of this website for more information.

Complaints

If you have any worries or wish to complain, please discuss your problem with the Nurse in Charge of your ward first. If you are still not happy, or do not wish to involve the ward staff, you can make a formal complaint in writing to the Chief Executive, West Suffolk Hospitals NHS Trust, Hardwick Lane, Bury St Edmunds IP33 2QZ.

Your complaint will be fully investigated and a reply will be sent to you. We will comply with NHS standards and ensure that your complaint is dealt with speedily.

More information about dealing with complaints| can be found in the PALS section.