How to get to the hospital

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Getting to the Hospital


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The West Suffolk Hospital is located to the south of Bury St Edmunds town centre. It is within easy access of the A14 (westerly or easterly direction). See map opposite.

Hospital address :

West Suffolk NHS Foundation Trust

West Suffolk Hospital
Hardwick Lane
Bury St Edmunds
Suffolk IP33 2QZ,
Switchboard: 01284 713000

Transport to hospital

Patient transport is no longer booked by West Suffolk Hospital unless you are an in-patient already in hospital needing transport home. If you require transport please call the the Ambulance Trust.

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Arriving by car

There are several car parks on site, labelled A, B, C, D & E (see the Site Map).  All patient and visitor parking is in the main front car park (A) with the exception of those attending the Macmillan Unit.  A ‘Pay on Foot’ system is in use in car park A and a Pay and Display machine is situated adjacent to the Macmillan Unit.

There is also dedicated parking for Renal patients adjacent to the Renal Unit.

The rear car parks are for staff only, who have access by permit and pay card.

For more information, see the car parking page.

When travelling by car please leave sufficient time to park and get to your hospital destination. Please make sure you do not park on the service roads or in ambulance bays in the front of the hospital as these are used by emergency vehicles. Change for the Pay on Foot machines can be obtained from change machines in the hospital front entrance area and in the Courtyard Café.

By bus and coach services

The main bus station is in St Andrew's Street North, a few minutes walk from the town centre.

Mulleys Bus Company runs the M11/M22 bus service from here to the hospital and return; currently this runs at hourly intervals at 10 minutes past the hour arriving at the hospital at 27 minutes past. For timetable enquiries, please call Mulleys on 01359 230234.

Stephensons Bus Company runs the Bury St Edmunds Town Breeze Service from here to the hospital and return; currently this runs at half hourly intervals, at 15 and 45 minutes past the hour arriving at the hospital at 25 and 55 minutes past. For timetable enquiries please call Stephensons on 01440704583.

For details of all buses in the Bury St Edmunds area log on to

By train

The railway station is on Station Hill (tel: 01284 484950), about 1 mile from the town centre and 2 miles from the hospital. There are at least five train services daily between Bury St Edmunds and Ipswich and Cambridge; the journey time for either is approximately 45 minutes.

There is bus service from the station which runs to the main bus station in St Andrew's Street North, with connecting services to the hospital. There is also a taxi rank outside the station, and further taxi offices on Station Hill.

By taxi

The main taxi rank in Bury St Edmunds is on Cornhill, and there are others at the Railway Station, as indicated above. For a list of registered taxi companies please contact the Tourist Information Centre (01284 764667).

Further Information

Main and Rear Entrances

Open between 0700hrs - 2200hrs

A&E entrance open all other times.

Information Desks

When you arrive at the hospital through the main or rear entrances there is an information desk manned by the Hospital Volunteers Service who will be happy to help and answers your queries.


The visiting times have been standardised and for most wards are 2.30pm to 3.30pm and 7pm to 8pm.

But certain wards have special arrangements and different times so please check the Visiting Guidelines and Visiting Times pages for further information.

No Smoking Policy

The whole of the West Suffolk Hospital is a NO SMOKING area. We ask that you observe this and refrain from smoking.

Mobile Telecommunication Equipment

Due to the sensitive nature of hospital equipment ALL mobile phones and communication equipment must be turned off when within the hospital buildings.

Last updated: 03 Aug 2015 14:46:55.013

This site uses automatic translation software provided by Google. The Trust cannot verify its accuracy and you should not rely on the information translated. If you have a query, please contact the Patient Advice and Liaison(PALS) or your doctor/nurse/therapist.