Posted: Friday 7th April 2017
It’s been a challenging year. In March 2016 we had the CQC visit. Then we went live with e-Care. Then we had a difficult winter. We pulled together. We knuckled down. We did our best. We supported each other; we continue to do so because we stand by our values.
The hard work paid off. The CQC report marks us out as the best hospital in the east of England and one of nine acute hospitals in the country rated outstanding for medical care. It recognises the fantastic quality that we achieve on national audits and the outstanding compassion we treat our patients with. But are you aware of some of the reasons why we received this overall rating?
Did you know that in west Suffolk we have had the best early detection of cancer in the country for the last three years? Did you know our latest stroke services audit rated us the 6th best in the country? Did you know that our patients, time and time again, would recommend us for delivering the best patient experience in the country?
Did you know our hip and knee and joint replacement outcomes are amongst the top 10 in the country? Did you know that for emergency keyhole surgery our outcomes place us amongst the top 10 hospitals in the country?
Did you know we were the fourth most efficient hospital according to Lord Carter? Did you know our anaesthetic, radiology and endoscopy services were all one of the first departments in the country to be accredited against difficult Royal College standards?
Did you know that our estates, catering, housekeeping, library, sterile services, clinical photography and IT departments, unlike many other hospitals, are all accredited and provide outstanding services to our hospital?
It’s this great commitment of staff that helped us successfully go live with e-Care, which, while not plain sailing, means that we are now being invested in to become a global digital exemplar. Not national. But global! That means we can finish the job we started. More on this over the rest of the year.
So it’s clear to me we all love our hospital and we are proud of the care we deliver and proud of where we work. This commitment and pride is also recognised in the most recent 2016 staff survey. Jeremy Hunt, the Secretary of State for Health, has recently written to me to congratulate all of you. Based on the staff survey we were the best acute hospital in England in terms of recommending our hospital as a place to work, as a place to receive care, as a place where we have the freedom to improve and make things better. Happy, engaged, supported staff do amazing things. Amazing things that the CQC recognised.
Well done to all our staff. You work so hard. You make our hospital a great place to work and deliver outstanding outcomes for our patients. We are not perfect. We don't always get it right. It sometimes is tough. But you do go the extra mile and do deliver, as Jeremy Hunt acknowledges, exceptional performance. This is down to the commitment of all of you. It is a privilege to work with such great people. We must not be complacent because there are areas where we can do better, but what a great achievement. Please keep on contributing your ideas about how we can improve.
Thank you. You are great.
Steve Dunn, chief executive