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Trust Values

Values are important to the Trust as they describe the way in which we work. The FIRST approach covers beliefs, behaviour, relationships, learning and approach. West Suffolk Hospital NHS Trust has the following core values, which are the heart of what we do.


What We Do

How We Do It

F irst for patients and community

We will provide the highest possible quality service and care for our patients and their relatives within the available resources

Customer Care Programme

Reviewing practice and monitoring clinical outcomes

Clinical performance indicators

Participation in national and local audits

Assessment – Standards for Better healthcare

Benchmarking Performance against other similar Trusts

Every member of staff will help to improve patient care, either directly or indirectly

Audit programme

Incident reporting and risk assessments

Staff involvement in annual planning

We listen and respond to carers and staff

Shared feedback from patients and carers

Incident reporting

Learning organisation principles

We learn from our successes and our mistakes and work to improve our service to patients at all times

Improvement plans

Partnership working

Team briefing with a staff feedback mechanism

We look to the needs of future patients by promoting innovative practice and ideas

Team briefing with a feedback mechanism

Patient Advisory Liaison service (PALs)

Patient, public & participation strategies

Staff engagement in annual planning

I ntegrated team-working

Staff adapt skills and attitudes as needs change and develop

Learning organisation principles

Personal Development Plans (PDPs) and appraisal

Work-based learning e.g. NVQs

Staff work closely with colleagues of all levels

Multidisciplinary team working

Integrated care pathways (ICPs)

360 degree appraisals

Staff work closely with colleagues across the Trust as part of the wider West Suffolk Hospital Healthcare team

Multidisciplinary team working


Staff work in partnership with colleagues and users to meet the needs of the community

Multidisciplinary team working

Patient, public and participation strategies


Staff Ambassador Programme

We will provide an environment conducive to learning

Multidisciplinary education centre

Personal Development Plans linked to KSF & appraisal

Work-based learning e.g. National Vocational Qualifications (NVQs)

Learning Organisation principles

R espect and courtesy

Staff show understanding and respect of each other’s role and the contribution each makes to the organisation

‘Shining Lights’

Zero Tolerance

Bullying and Harassment Policy

We expect patients and visitors to show consideration to each other and to the staff who are caring for them

Zero tolerance

Patient public and participation plans

We are open and honest in our communication with each other and outside the organisation

Staff concerns policy and system

Team briefing with feedback mechanism

Learning Organisation principles

In partnership with staff, patients and the community, we plan our services and generate new ideas for service improvements

Patients, public and participation plans


Staff Involvement Policy

We respect confidential and personal information about patients, their relatives and colleagues

Caldicott system

Data Protection Policy

Confidentiality statement in employment contracts, staff handbook

S upporting and valuing staff

We ensure equal opportunities for employment and advancement

Appropriate Training and Development

Equal opportunity Policy

‘Positively Diverse‘ principles

Equality Schemes

We provide equipment, training and an appropriate working environment for all staff to help them do their job effectively and progress in their personal development

Capital planning

PDPs and departmental development plans

Education Committee – prioritising learning investment

We recognise and encourage the contribution and personal development of individuals

PDPs and appraisals

Agenda for Changes

‘Shining Lights’

Actively encourage promotion of success externally through recognising external awards

We recognise and celebrate achievements

Appraisal and feedback

'Shining Lights'

Learning Organisation Principles

We recognise the contribution which can be made by research and academic endeavour

Research awards

Central support for research activity

Annual report to the Board

'Shining Lights'

Two way open communication

There will be a two way flow of communication throughout the organisation

Team briefing with staff feedback mechanism

Annual staff opinion surveys

Staff Involvement Policy

Chief Executive Briefing

Corporate Managers Meetings

Infox - electronic communication system

We all take responsibility for providing a welcoming, safe and secure environment for patients and staff and informing them about changes to our processes when they happen

Zero tolerance

Brighter Living & Maintenance programme

Customer care training

Paintings in Hospital (East)

Staff, patients and visitors are asked to respect the no smoking and other environmental policies

No Smoking Policy

Occupational Health Service e.g. flu vaccination & manual handling

Smoking cessation clinics


Last updated: 18 Mar 2015 09:40:21.700

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