Help us Deliver Better Care for Children
15 June 2009
Parents and carers whose children have recently used West Suffolk Hospital have been invited to share their experiences of the care they received during two special workshops designed to ensure excellence in the future.
Hosted by the Paediatric Department, each event will see around 20 parents or carers invited to join 20 doctors, nurses, managers and other trust staff to discuss their experiences both individually and in groups.
The sessions have been organised as part of the hospital's ongoing 'Patients First' campaign, which invites both good and bad feedback from recent patients and their families. Called 'In Your Shoes', the workshops will highlight areas where West Suffolk is performing well and those where improvements could be made in the future.
"We want to make sure we are providing the best care in the best place at the best time," said Melanie Clements, consultant paediatrician at the hospital. "The easiest way of finding out if we are achieving that goal is to talk directly to those people who have recently used our services.
"These special events will give parents and carers the opportunity to share their experiences with us. We'll then use that feedback to continue our work in areas where we are performing well while also seeing where further improvement is needed.
"We feel that this is a genuine opportunity to influence the future of patient care and help us make sure all of our patients have an excellent experience when using our services."
The two events hosted by the Paediatrics Department come shortly after 60 patients took part in a series of workshops looking at services throughout the rest of the hospital.
They will take place in the Education Centre at the rear of the hospital site on Monday 13 and Wednesday 15 July. Both sessions will run from 9.30am to 11.30am and are open to the parents and carers of anyone aged 16 or under who has recently used the hospital. Anyone who would like to attend should contact Gabrielle Spoun on 01284 712630.
Specific events to give children the chance to share their experiences are also planned, with further details available nearer the time.